Privacy Policy

Information we collect and how we use it

Regional Utilities (the “Company”) collects information to establish and provide services to our customers. Examples of the information we collect include:

• Personally identifiable information (PII) like name, date of birth, address and government-issued ID numbers
• Contact information like phone numbers and email addresses
• Identifying information of third parties
• Commercial Information: For example, financial and banking information
• Internet or Other Electronic Network Activity: For example, information regarding your interaction with this website.

For all customers and website visitors, we use information we collect for the following purposes:

• to identify you;
• to establish, maintain and service customer accounts;
• to communicate with you;
• to facilitate payments; and
• to operate, maintain and improve our business and the products and services we provide to you.

For suppliers, vendors and potential vendors, we use your information, including personal information, for the following purposes:

• to consider your application to become a supplier or vendor,
• to process payments,
• to comply with any government reporting requirements, and
• for other internal business purposes.

Website Security

We maintain encryption and other security safeguards to protect privacy and information security for all PII transferred through our Secure Online Payment System.

Information Collected Automatically via Technology

When you visit our website, we collect information about how you use the website or digital properties. This includes the pages you visit as well as information about the device you are using.

We use tools like cookies and tracking pixels to deliver, measure, and improve our digital marketing campaigns over different browsers and devices you use. These tools collect valuable data regarding user interactions, such as actions taken after clicking on an ad, or how users navigate our website. This information helps us to show you personalized ads, optimize campaigns for better conversions, and measure the effectiveness of our marketing efforts. By using our website, you consent to the collection and use of this data, in alignment with practices similar to major platforms which use cookies and tracking pixels to enhance advertising strategies and improve services through better understanding user interactions.

If you wish to prevent the use of these tools, this may be done within your browser. However, please keep in mind that disallowing the use of these tools may reduce the features available to you on our website.

Children’s Privacy

Regional Utilities does not knowingly collect personal information from users under age 13 through its website and other digital properties which are in no way directed at children under the age of 13. If you are under the age of 13, please do not submit a request for information, inquiry, or any personal information (including, but not limited to, your name, address, telephone number, e-mail address or any screen name or username you may use) to us. If we learn that information has been submitted, or that we have collected personal information, from a user under the age of 13, we will take immediate steps to delete such information.

Categories of Sources of Personal Information Regional Utilities Collects

We may collect your personal information from any of the following categories of sources:

• You, for example, when you register with our Site, subscribe to online services, or when you otherwise provide information directly to us.
• Service providers, for example, analytics providers, IT, and system administration services.
• Affiliated companies
• Automated technologies, for example, browsing activity collected by automated technologies on the Site.
• Third parties, for example, lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services.
• Public sources, for example, public databases.
• Marketing/advertising companies, for example, from social media platforms, consumer research companies, and analytics or marketing/advertising companies.
• Surveillance/recording technologies installed by Company, for example, video surveillance in common areas of Company facilities, voicemail technologies, and audio recording technologies with consent to the extent required by law.
• Government or administrative agencies, for example, law enforcement, public health officials, and other government authorities.

We do not collect PII about you through our website or other digital properties unless you
voluntarily provide it.

Disclosure of Personal Information

• Affiliates: Personal information may be disclosed to affiliated companies, who assist us in providing you with current and potentially future services, or for other permitted uses of personal information.
• Service Providers: Personal information is disclosed to service providers who assist us in providing you with current and potentially future services, or for other permitted uses of personal information (subject to confidentiality agreements or our instructions consistent with this Privacy Policy as appropriate).
• Other Disclosures: Personal information is disclosed to:
  • satisfy applicable law, regulation, legal process or enforceable governmental request;
  • enforce applicable Terms of Service, including investigation of potential violations thereof;
  • detect, prevent or otherwise address fraud, security or technical issues; or
  • protect against imminent harm to the rights, property or safety of Regional Utilities, its customers or the public as required or permitted by law.
• Government Agencies/Law Enforcement: We may disclose personal information to the government entities to participate in the protection of the security of infrastructure and key resources and to ensure information security. The information may be shared with federal local or international law enforcement authorities in accordance with applicable law both in the United States or the originating country.
• Corporate Transactions: We may disclose and/or transfer personal information to a third party in connection with a merger, acquisition, or sale (including any transfers made as part of insolvency or bankruptcy proceedings) involving Regional Utilities or an affiliated company or as part of a corporate reorganization, stock or asset sale, or other change in corporate control.

Accessing and Updating Your Personal Information

If you want to review and/or update the personal information you have provided to us, you may do so by logging in to your account or by using the Contact Us information below.

Protecting Your Personal Information

We use industry-standard administrative, technical and physical safeguards and protection practices and controls to ensure the integrity of our systems and to protect your information from loss, misuse, alteration and destruction. Please be advised, however, that no security system is infallible, and we cannot guarantee the information you provide will never be obtained by unauthorized persons.

We may contact you from time to time to provide you with useful information and updates regarding our services; however, we do not and will not at any time request any of the following information via email or through any telephone call initiated by us:

• your account user ID
• your account password
• your social security number
• your credit card and/or bank information

How Long We Retain Your Personal Information

We retain your personal information for the duration of our relationship, if any, with you. We may also retain your personal information after our last interaction with you. We will retain personal information as necessary to comply with legal, administrative, or procedural requirements, for example, a litigation hold.

Privacy Policy Updates

Regional Utilities may revise or update this Privacy Policy at any time, at our sole discretion. When changes are made, we will update the “Last Updated” date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.

In the event of material changes, particularly those that affect how we use or disclose your personal information, we will provide prominent notice on our website prior to the changes taking effect. This may include a banner or alert on our homepage or other appropriate channels.

We also recommend reviewing our Website Terms and Conditions, which may be updated in conjunction with this Privacy Policy.

Contact Us

If you have any questions about Regional Utilities’ privacy policies, please contact us via email at info@regionalutilities.net.